Are you Hearing or Listening to me

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Image credit: http://www.freedigitalphotos.net/

Do you often network? I often find myself listening to many conversations so networking has become very important to my research.

There has been so much talk about how important it is to listen. But honestly, do you really take time to hear or listen to your clients?

The holy grail of understanding and communication is through listening. And let me be the first to admit that I am guilty for always jumping in to say my two cents. But I am also constantly working to improve every day to remind myself to be silent, present and listen fully.

But the truth is, do you listen to react or to push your business onto others. Do you like to be saviours or feel that you can help make things better for others. It is not wrong because often we do this to show how much we care for another person but it is not healthy either.

Why? Because when you do add your two cents in and say your peace, you do not allow the other person to grow. One of the most beautiful conversations I have ever had was with my client who came to me for a project but stayed for three hours crying and sharing stories about her mum who had cancer. I felt so sorry that I cried with her too and that began a connection that grew into a beautiful friendship.

Imagine this, what if you just relax and listen fully to your clients without reacting, what would you have achieved. You create an intimate connection that builds trust. While you stay connected to this coversation, you gain a deeper insight to a problem and be able to find a solution to fix that problem. This genuine side, your human touch will eventually start a relationship with your client as she feels how willing you are to help. I have learnt that when I do take a step back to keep quiet and listen, I become more aware of what’s actually happening around me.

Today I challenge you to stop for a moment and become aware of the way you listen. How many times do you patiently wait for a chance to speak your mind after someone finished talking. Did you answer because you felt you could help? Or did you answer because you felt your product or service is good?

Consider this, why not allow people to talk through the process and present the opportunity for you to be of service to them.

Listen to learn!

About Alison Laverty

Alison Laverty is a Singapore born Eurasian of Portuguese descent. Specialising in multimedia, Alison creates photo slideshows and video production for families and businesses. Her mission is to help people honour life by celebrating and recognising their achievements through photographic and video memories. Alison is currently writing her forthcoming book of memoirs "The Human Touch - A Story About Connections".